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Naatu Sandhai
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Refund Policy

For an accepted return, refunds are typically processed within 7 days under the platform's default policy. Individual sellers may set their own timeline -- check the seller's storefront page.

How refunds are issued

  • For Cash on Delivery (COD) orders -- the only payment method available today -- the seller refunds directly to your bank account; the seller will contact you for the details needed.
  • If the order is cancelled before delivery, no payment was collected yet (COD), so there is nothing to refund.
  • The item price, tax, and any applicable shipping charge are included in the refund, per the seller's own policy.

Refund not received?

If your refund hasn't arrived after the timeline above, contact the seller first. If there's no response, reach platform support. — [email protected]