Kumbakonam, Tamil Nadu
Kumbakonam, Tamil Nadu
Naatu Sandhai ("the Platform") acts as a digital marketplace connecting buyers with suppliers primarily based in Tamil Nadu, India. All shipping responsibilities, including packing, dispatching, and delivery, rest with the suppliers of each product. The Platform serves as a facilitator for these transactions, ensuring a streamlined process between buyers and suppliers.
Order Confirmation: Upon successful payment, an Order Confirmation will be sent to the buyer via email or the buyer's Naatu Sandhai account.
Dispatch Timeline: Orders are processed and dispatched by the supplier within the estimated timeline indicated on the product page. However, timelines may vary based on product type, supplier availability, and external factors.
Delivery Timelines: Estimated delivery dates are provided on the product listing page and may vary according to the supplier's location, shipping service, and destination. These estimates are not guaranteed.
Shipment Timeline: Orders are typically processed and dispatched within 3-5 business days after order confirmation. Delivery may take an additional 7-10 business days for domestic orders within India and 10-15 business days for international orders, depending on the destination and shipping carrier availability.
Tracking Information: When available, tracking details will be provided post-dispatch. Buyers can monitor the progress of their shipment through third-party logistics partners.
Shipping Fees: Any applicable shipping fees will be displayed at checkout and are based on the product's weight, dimensions, and destination. Buyers are responsible for verifying these charges before completing the purchase.
Additional Charges: Naatu Sandhai is not liable for any customs, duties, or additional fees that may apply for international orders. Such charges are borne by the buyer, and it's advisable to check with local authorities for potential costs.
Missed Deliveries: If delivery fails due to incorrect shipping information provided by the buyer, the buyer will bear any additional re-shipping costs. Buyers are encouraged to double-check all shipping information during checkout.
Delays: While suppliers strive for timely delivery, external factors such as logistics delays, natural disasters, or supply chain issues may impact delivery schedules. In case of significant delays, buyers should contact Naatu Sandhai support for an updated delivery estimate.
Damaged Shipments: If a product arrives damaged, buyers must notify Naatu Sandhai within 48 hours of receipt with photographic evidence. The supplier's return and refund policy will apply in such cases.
Lost Shipments: For lost shipments, buyers can request assistance from Naatu Sandhai's support team to coordinate with the logistics provider.
Incomplete Orders: If a shipment contains multiple items from different suppliers, partial deliveries may occur. Buyers are advised to track each item individually if tracking is available.
Initiating a Return: Return requests must be initiated within the timeframe specified by the supplier. The buyer may be responsible for return shipping fees, based on the supplier's return policy.
Conditions: Items must be returned in their original packaging and condition, including all accessories and documentation, to qualify for a refund or replacement.
For assistance with shipping-related inquiries, please contact Naatu Sandhai support at:
By placing an order with Naatu Sandhai, you agree to comply with this Shipping Policy and acknowledge the responsibilities as outlined.
