Return and Refund Policy

1. General Overview

Naatu Sandhai operates as a marketplace platform connecting buyers and suppliers across a range of product categories, including groceries, electronics, clothing, cosmetics, and more. The products available on Naatu Sandhai are sold directly by individual suppliers, each with unique policies for returns, refunds, and replacements. By making a purchase, buyers agree to these terms as well as the specific return policies established by individual suppliers.

2. Return Eligibility

• Initiating a Return:Buyers can initiate a return request through their Naatu Sandhai account within the timeframe specified by the supplier. Generally, returns should be requested within 7-14 days of receiving the product, depending on the supplier's policy.
• Conditions for Return: Products must be returned in their original condition, unused, and with all packaging, tags, and any accessories, manuals, or promotional items included. Failure to meet these conditions may result in the return being denied by the supplier.

3. Return Process

• Requesting a Return: Buyers must initiate a return request from their Naatu Sandhai account or contact customer support. The platform will forward the request to the relevant supplier.
• Approval Process: Suppliers review return requests based on their individual policies. Naatu Sandhai facilitates communication between the buyer and the supplier but does not directly decide on return approvals.
• Return Shipping Costs: Depending on the supplier's policy, the buyer may be responsible for return shipping costs. Some suppliers may provide a return shipping label, while others may require the buyer to arrange for shipping at their own expense.

4. Refund Policy

• Eligibility for Refunds: Refunds are granted based on the supplier's return policy. Refunds are typically processed within 5-10 business days after the supplier confirms receipt and condition of the returned item.
• Refund Processing: Once a refund is approved by the supplier, Naatu Sandhai will process the refund through the original payment method. The refund timeline may vary based on the payment method and banking channels.

5. Replacement Policy

If a product arrives damaged or defective, buyers may request a replacement (if available) rather than a refund. This option depends on the supplier's stock availability and specific policy.

• Process for Requesting a Replacement: Buyers should submit a replacement request within 48 hours of receiving a damaged or defective product. Supporting evidence, such as photographs, may be required.
• Ineligible Items for Replacement: Some items, such as custom or made-to-order products, may not be eligible for replacement.

6. Order Cancellations

• Before Dispatch: Buyers can cancel orders before they are dispatched by the supplier without penalty. If an order is already dispatched, cancellation may not be possible, and the buyer may need to initiate a return after delivery.
• Post-Dispatch Cancellations: For dispatched orders, buyers must wait for delivery and then follow the return process.

7. Dispute Resolution

Naatu Sandhai is committed to mediating disputes between buyers and suppliers amicably. If a dispute arises:

• Internal Resolution: Buyers should first contact Naatu Sandhai's customer support team, providing order details and any relevant evidence.
• Mediation with Supplier: Naatu Sandhai will coordinate with the supplier to reach an agreeable solution, which may include a refund, replacement, or discount.
• Escalation to Arbitration: If unresolved, disputes may be escalated to arbitration under the Arbitration and Conciliation Act, 1996, to be conducted in Tamil Nadu, India.

8. Contact Us

For assistance with returns, refunds, or replacements, please contact Naatu Sandhai customer support:

• Email: [email protected]
• Address: Naatu Sandhai, 714 A, Swamimalai Main Road, Puliyencheri, Baburajapuram, Kumbakonam, Thanjavur District, Tamil Nadu, India - 612302

9. Acceptance of Terms

By purchasing on Naatu Sandhai, buyers confirm they have read, understood, and agree to be bound by this Return and Refund Policy and the respective supplier's return policy.